Privacy Policy
Finsbury Park Carpet Cleaning Privacy Policy
This Privacy Policy explains how Finsbury Park Carpet Cleaning collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all individuals using our carpet cleaning and related services within the Finsbury Park area and surrounding neighbourhoods.
We are committed to complying with the General Data Protection Regulation and applicable UK data protection laws. This Privacy Policy is intended to give you clear and transparent information about our processing of your personal data.
Scope and Data Controller
This Privacy Policy applies to all Finsbury Park Carpet Cleaning customers and service users in our operating area, including those who contact us to request quotations, make bookings, or enquire about our services.
Finsbury Park Carpet Cleaning is the data controller for the personal data described in this policy. This means we determine the purposes and means of the processing of your personal information.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main categories of data we collect are:
Identification and contact details: name, address, service address, and preferred contact details provided when you make an enquiry, request a quote, or book a service.
Service and booking information: details about the services you request or receive, such as property type, size of the area to be cleaned, access instructions, preferred dates and times, and any relevant notes about your requirements.
Communication records: information contained in communications you send to us, such as enquiries, feedback, or complaints, and any responses we provide.
Payment and transaction data: limited information relating to your payments for our services, such as payment method and transaction details. We do not store full card details where payments are processed through secure third party payment processors.
Technical data: where you interact with us online, we may collect technical information such as your IP address, browser type, device information, and information on how you use our website, to the extent necessary for security, analytics, and service improvement.
Lawful Bases for Processing
We only process your personal data when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Performance of a contract: we process your personal information to provide our carpet cleaning and related services, including taking bookings, providing quotations, confirming appointments, and carrying out the agreed work at your property.
Legal obligations: we may process your data where necessary to comply with legal requirements, such as record-keeping, accounting, and tax obligations.
Legitimate interests: we may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, responding to enquiries, maintaining security, and preventing fraud or misuse of our services.
Consent: in some cases, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing before withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide services: managing enquiries, providing quotations, scheduling appointments, delivering carpet cleaning and related services, and handling follow-up visits where needed.
Customer communication: contacting you about your bookings, confirming or rescheduling appointments, responding to your questions, and managing any complaints or feedback.
Billing and administration: issuing invoices, processing payments through our payment partners, and maintaining our business records and accounting systems.
Service improvement: monitoring the performance and quality of our services, reviewing feedback, and improving how we operate and communicate with customers.
Security and fraud prevention: protecting our systems, business, and customers from fraudulent activity or misuse, and ensuring the safety of our staff during visits to your property.
Marketing and offers: where permitted by law and subject to your preferences, informing you of relevant services, offers, and promotions related to carpet and upholstery cleaning.
Data Retention
We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.
Service and booking records are generally retained for a period that allows us to manage repeat bookings, address any queries relating to completed services, and meet legal and tax requirements.
Payment and transaction data are kept for the period required by financial and tax regulations.
Marketing-related data is kept while you remain an active customer or subscriber and until you object or withdraw your consent, after which we will remove or anonymise your data for these purposes.
When personal data is no longer required, we will securely delete or anonymise it so that you can no longer be identified.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data according to our instructions and for the purposes described in this Privacy Policy.
Typical categories of processors include:
Payment service providers: to process payments for services and manage transactions securely.
IT and hosting providers: to host our website, email, and business systems, and to provide technical support and data storage.
Business support services: such as accounting or administrative support, where limited access to customer information is necessary for them to perform their functions.
We require all processors to implement appropriate technical and organisational measures to protect your personal data and to comply with data protection law. We do not sell your personal data to third parties.
International Data Transfers
Where we use processors or service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include the use of standard contractual clauses or other recognised transfer mechanisms, in accordance with data protection law.
Security of Your Data
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information from unauthorised access, accidental loss, disclosure, or destruction.
Measures may include access controls, password protection, secure storage, staff training, and regular review of our security practices. While we strive to protect your data, no system can be completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions.
Right of access: you have the right to request confirmation of whether we process your personal data and to obtain a copy of the information we hold about you.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data about you.
Right to erasure: in certain circumstances, you may request the deletion of your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction: you may request that we restrict the processing of your personal data in certain situations, such as where you contest its accuracy.
Right to data portability: you have the right, in certain cases, to receive personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transmit that data to another controller, where technically feasible.
Right to object: you can object to processing based on our legitimate interests, including profiling, and we will stop processing your data unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or we need the data for legal claims.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Marketing Preferences
You can manage your marketing preferences at any time, including opting out of receiving marketing communications from us. We will respect your choice and update our records accordingly. Opting out of marketing will not affect the services you receive from us.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will be effective when the updated policy is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.
